Technical Support (IT Freshers – Fixed Night Shift)

Công ty TNHH ITECHWX

We are iTechwx, established in mid-2022, with a dedicated team of 500-1000 employees operating across Ho Chi Minh City and Ha Noi City. We are also strategically planning to expand our presence to other regions within Vietnam in the near future. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365. Our culture is built on the pillars of accountability, passion, and professionalism. With these principles at the heart of everything we do, they are deeply embedded in every aspect of our operations, influencing how we cultivate talent and engage with our customers. Accountability ensures that our team members remain responsible and dependable. Passion drives our commitment to excellence and continuous improvement. Professionalism guides our conduct, ensuring integrity and respect in all interactions. Together, these principles shape us - iTechwx Office locations: First Office: Opal Tower, 92 Nguyen Huu Canh St., Ward 22, Binh Thanh Dist., HCM City Second Office: VISTA Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., HCM City Third Office: The Sun Avenue Building, 28 Mai Chí Thọ St., An Phú Ward, Thu Duc City, HCM City. Forth Office: Lancaster Luminaire Building, 1152-1154 Lang Road, Lang Thuong Ward, Dong Da District, Hanoi City.

Technical Support (IT Freshers – Fixed Night Shift)

Mô tả công việc

  • Reviews issues and contacts customers to understand issues.
  • Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
  • Resolves or escalates multiple and varied customer issues. Documents technical work and research.
  • Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
  • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
  • Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
  • Provides feedback to improve products to more senior engineers or technical advisors.
  • Identifies potential defects and escalates to more senior engineers to resolve.
  • Provides feedback on how to improve automated tools.

Yêu cầu ứng viên

  • Proficient in English (4 skills) (Advanced level)
  • Willing to work night shifts as required by the job
  • Willing to work during Tet and holidays (with a salary up to four times the normal rate) as required by the job
  • IT educational background, open for freshers
  • Customer service mindset

Quyền lợi

  • Salary offer: from 25 – 33 million gross (night shift included)
  • Salary at 100% during the probationary period
  • 90% contribution of the gross salary to social insurance
  • 20 days leave (12 days of annual leave and 8 days of sick leave)
  • Training will be offered

Địa điểm làm việc

– Hồ Chí Minh: VISTA Building, 19 Tan Cang St., Ward 25, Bình Thạnh

Thời gian làm việc

Thứ 2 – Thứ 6 (từ 20:00 đến 05:00)
9 working hours within the time frame of 8:00 PM to 9:00 AM, 5 shifts/week

To apply for this job email your details to recruitment@itechwx.com


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