Công ty TNHH ITECHWX

We are iTechwx, established in mid-2022, with a dedicated team of 500-1000 employees operating across Ho Chi Minh City and Ha Noi City. We are also strategically planning to expand our presence to other regions within Vietnam in the near future. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365. Our culture is built on the pillars of accountability, passion, and professionalism. With these principles at the heart of everything we do, they are deeply embedded in every aspect of our operations, influencing how we cultivate talent and engage with our customers. Accountability ensures that our team members remain responsible and dependable. Passion drives our commitment to excellence and continuous improvement. Professionalism guides our conduct, ensuring integrity and respect in all interactions. Together, these principles shape us - iTechwx Office locations: First Office: Opal Tower, 92 Nguyen Huu Canh St., Ward 22, Binh Thanh Dist., HCM City Second Office: VISTA Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., HCM City Third Office: The Sun Avenue Building, 28 Mai Chí Thọ St., An Phú Ward, Thu Duc City, HCM City. Forth Office: Lancaster Luminaire Building, 1152-1154 Lang Road, Lang Thuong Ward, Dong Da District, Hanoi City.

Customer Service

Mô tả công việc

  • Reviews issues and contacts customers to understand issues.
  • Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
  • Resolves or escalates multiple and varied customer issues. Documents technical work and research.
  • Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
  • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
  • Attends readiness training and non-technical training to ensure that they become proficient in support topics.

Product/Process Improvement

  • Provides feedback to improve products to more senior engineers or technical advisors.
  • Identifies potential defects and escalates to more senior engineers to resolve.
  • Provides feedback on how to improve automated tools.
  • Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems

Yêu cầu ứng viên

  • Proficient in Japanese (4 skills) (Advanced level) (must have N1, N2 cert)
  • Can understand English technical documents, and have basic English conversation skills
  • Willing to work during Tet and holidays (with a salary up to four times the normal rate)
  • Customer service mindset

Quyền lợi

  • Salary offer: up to 30mil Gross (depending on qualifications and experience)
  • 90% contribution of the gross salary to social insurance.
  • 20 days leave (12 days of annual leave and 8 days of sick leave)
  • Full working equipment will be provided.
  • Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
  • Activities: Birthday party, Employee engagement activities.

Thiết bị làm việc

Được cấp Máy tính

Quyền lợi

Bảo hiểm xã hội, Khám sức khỏe định kỳ, Thưởng hiệu quả làm việc

Địa điểm làm việc (đã được cập nhật theo Danh mục Hành chính mới)

– Hồ Chí Minh: 6th / M Floor, Vista Building, 19 Tan Cang St., Phường Thạnh Mỹ Tây

Thời gian làm việc

Working time: 7:00 AM – 4:00 PM, 5 shifts/week, 2 non-fixed days off.
Job Location