OPERATION ASSISTANT, CREDIT SERVICES (GCB8)

POSITON: OPERATION ASSISTANT, CREDIT SERVICES (GCB8)
JOB DESCRIPTION:
In this role you will:
– Supporting corporate frontlines in handling the administration of loan transaction during its entire tenor including loan drawdown /repayment/ extension/ maintenance, keep and manage credit and security documents.
– Ensuring effective delivery of credit services and products to customers.
– Providing proper mechanism for document tracking, capturing and maintaining credit-related information in the recording systems.
– Controlling operating risks related to the loan.
– Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all transactions are processed within performance level agreements (PLAs) and in line with the global business demand statements.
Identify best practice opportunities within the team and across BS locations.
– Process customer instructions accurately in accordance with agreed quality standards.
– Demonstrate ways to improve service quality and exceed customer’s expectations.
– Receive/make calls from/to customers (internal/ external) (applicable to voice processors only).
– Provide support and guidance to new operational staff to meet expected standards and objectives.
– Contribute to the creation of a supportive work environment driven by HSBC values.
– Contribute to self-development through expanding job and industry knowledge and ensures all mandatory training is undertaken in a timely manner.
– Apply knowledge of relevant operational manuals (including the Ops FIM), anti-money laundering, sanctions and internal procedures/polices and regulatory requirements of the business to ensure suspicious transactions are promptly escalated and to continually evaluate the operational risks inherent in the process.
– Ensure that transactions are executed in accordance with the established procedures and standards.
– Demonstrate ways to increase productivity in the process.
JOB REQUIREMENT:
To be successful in the role, you should meet the following requirements:
– Good knowledge of the products/systems/applications used in the operational environment.
– Strong interpersonal skills.
– Effective communication skills.
– Proven track record towards high level of customer service.
– Prior experience and background in operations or customer services would be an advantage.
APPLY: https://hsbcvncareer.com/job/operation-assistant-credit-services-gcb8-.35a9310c.html
CONTACT:
HSBC VIETNAM
Add: The Metropolitan, 235 Dong Khoi Street, District 1, HCMC
Phone: 028-35203346
Fax: 08-2990018
Email: humanresources@hsbc.com.vn