OPERATIONS ASSISTANT, PAYMENT SERVICES (GCB8)

POSITON: OPERATIONS ASSISTANT, PAYMENT SERVICES (GCB8)
JOB DESCRIPTION:
In this role you will:
– Ensure that transactions are executed in compliance with the established procedures/policy & local regulation on payment processing & documents checking
– Be responsible for processing & managing daily payment requests in accordance with agreed quality standards& timely inform customer to resolve if any issue before cut-off times
– Receive/make calls from/to customers (applicable to voice processors only)
– Monitors the banking systems during the day to identify any unusual activity which can be rectified / investigated as early as possible
– Works with teammates and other functions to ensure that any payment related queries or problems are resolved promptly. Escalates process issues and non-conformance as required
– Apply knowledge of relevant operational manuals (including the Ops FIM), anti-money laundering, sanctions and internal procedures/polices and regulatory requirements of the business to ensure suspicious transactions are promptly escalated and to continually evaluate the operational risks inherent in the process.
JOB REQUIREMENT:
To be successful in the role, you should meet the following requirements:
– Demonstrates a strong work ethic, and resilience in order to achieve results and meet deadlines
– Ability to prioritize and organize workload, multi-task, adapt quickly to change, and deliver under the pressure of deadlines
– Strong interpersonal skills
– Effective communication skills
– High level of customer service
– Prior experience and background in operations or customer services would be an advantage.
APPLY: https://hsbcvncareer.com/job/operations-assistant-payment-services-gcb8-.35a923cb.html
CONTACT:
HSBC VIETNAM
Add: The Metropolitan, 235 Dong Khoi Street, District 1, HCMC
Phone: 028-35203346
Fax: 08-2990018
Email: humanresources@hsbc.com.vn