VILLA HOST/ NHÂN VIÊN CHĂM SÓC KHÁCH HÀNG VILLA

VỊ TRÍ: VILLA HOST/ NHÂN VIÊN CHĂM SÓC KHÁCH HÀNG VILLA
MÔ TẢ CÔNG VIỆC:
Job Responsibilities
– Guest information distributor in Azerai
– Handling C/I and C/O, escort the guest to the room and accommodate special requests
– Understand room status; know villa location, types, Villa availability and villa rate
– Use suggestive selling technique to sell room and activities in or out of the hotel
– Handling billing of the guest upon departure time
– Understand all guest activities details to inform to the guest
– Aware and take care flight tickets of the guest
– Charging of guest activities.
General Operational Duties:
– Understanding of all hotel facilities and operation times of spa & restaurant, culinary and housekeeping
– To always keep office area clean & tidy
– To be aware of emergency procedures and always able to take proper action
– Understand telephone courtesy
– To always be punctual and arrive at work as scheduled
– To maintain high standard of personal grooming and hygiene
– To always work closely with other Front Office staff and Front Office Manager relating to guest services
– To ensure good teamwork amongst staff in the department
– To maintain high degree of morale within department
– To attend meeting, briefing and training as assigned by department head
– Ensure all equipment at the front desk is in order for operation
– To ensure all policies and procedures are adhered to
– To assume other duties as assigned by Villa Host Manager
– Coordinate guest special request with the appropriate department
– Develop a strong knowledge of hotel facilities in or out side of the surrounding town
– Handling guest complaint, and follow up or refer to the appropriate person.
QUYỀN LỢI ĐƯỢC HƯỞNG:
– International Working Environment
– Competitive benefit package per Azerai policy
– Completive salary, annual salary review
– Bonus: monthly service charge, 13th month salary
– Full Salary contribution for social insurance.
YÊU CẦU CÔNG VIỆC:
– Bachelor’s Degree in Business and or Hospitality Management and Wellness Diploma
– Three years’ experience in a similar role in a 5 star hotel
– Knowledge in FB, Culinary, Guest service expirence and Spa are advantage
– Good communication and handle guest complain
– Fluently Opera System.
CÁCH THỨC ỨNG TUYỂN:
Please kindly send CV (with picture) to email: hrm.cantho@azerai.com
For futher information, please contact +84 908 408 656
THÔNG TIN LIÊN HỆ:
Azerai Resort Can Tho
Con Au Islet, Hung Phu Ward, Cai Rang District, Can Tho City, Vietnam
Tel: +84 (0) 292 3627 888
Email: reservations.cantho@azerai.coms.