OPERATOR/ NHÂN VIÊN TỔNG ĐÀI

VỊ TRÍ: OPERATOR/ NHÂN VIÊN TỔNG ĐÀI
MÔ TẢ CÔNG VIỆC:
– Process all incoming and outgoing calls accurately and courteously
– Ensure smooth internal telecommunication as per Hotel Standards
– Record and control wake-up calls accurately
– Assist guests with international calls and directory queries. Address guests by name whenever possible
– Bill call costs
– Handle guests requests promptly, report complaints and irregularities to the Telephone Supervisor
– Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
– Page staff member when requested
– Abide by principles of guest privacy
– Be aware of local telephone listings and frequently dialed numbers
– Advise defects on switchboard equipment to Supervisor
– Maintain a clean work environment.
QUYỀN LỢI ĐƯỢC HƯỞNG:
– Dynamic, professional & open minded working environment
– Joining training courses according standard of AccorHotels
– Good salary, benefits and bonus
– Have annual physical examination
– Accommodation and full meals provided
– Shuttle bus for staff.
YÊU CẦU CÔNG VIỆC:
– Good communication and customer contact skills
– Service oriented with an eye for details
– Ability to work effectively and contribute in a team
– Self-motivated and energetic
– Must be well-presented and professionally groomed at all times.
YÊU CẦU HỒ SƠ:
– Letter- Resume
– Health certificate within of six months
– Curriculum vitae in Vietnamese certified by local People’s Committee
– ID card.
CÁCH THỨC ỨNG TUYỂN:
– Please send your CV (attached photo) to email: HB2Q9-HR2@accor.com or HB2Q9-HR6@accor.com
Phone: 0945 993 567 – 0297 392 7777 – Ms Nhiên
– Or apply directly at Premier Residences Phu Quoc Emerald Bay – Khem Beach, An Thoi Ward, Phu Quoc City, Kien Giang Province.
THÔNG TIN LIÊN HỆ:
Premier Residences Phu Quoc Emerald Bay
Address: Khem Beach, An Thoi Ward, Phu Quoc City, Kien Giang Province, Vietnam
Phone: (+84) 0 297 392 7777
Fax: (+84) 0 297 392 7778
Email: HB2Q9-RE1@accor.com