GUEST SERVICE CENTRE AGENT/ OPERATOR – NHÂN VIÊN TỔNG ĐÀI

VỊ TRÍ CẦN TUYỂN: GUEST SERVICE CENTRE AGENT/ OPERATOR – NHÂN VIÊN TỔNG ĐÀI – SỐ LƯỢNG: 01
MÔ TẢ CÔNG VIỆC:
– Process all incoming and outgoing calls accurately and courteously
– Records and controls accurately wake up calls
– Pages guests in co-operation with concerned departments
– Records all requests on daily jobs sheets
– Assists guests with international calls and directory queries
– Handles guests needs or requests and reports complaints to Resort Assistant Manager
– Attends to all guest queries and requests promptly
– Pages staff member when requested
– Abides by principles of guest privacy
– Report on logbook daily
– Aware of local telephone listings and frequently dialed numbers
– Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
– Advises defects on switchboard equipment to Supervisor
– Maintains a clean work environment
– Maintain detailed knowledge of Resort Information
– Maintains detailed knowledge of the Hotel’s fire, life and safety system
– Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard.
QUYỀN LỢI ĐƯỢC HƯỞNG:
– Competitive salary
– Service charge
– Social Insurance as law
– Bao Viet Health insurance for personal and family
– 24/7 Accident Insurance
– Rest & Relaxation Allowance per 3 months: 2 million.
– Relocation assistance
– Repatriation allowance
– Home Leave allowance
– Housing, uniform, meal, and transportation are provided by the resort
– Gym room.
YÊU CẦU CÔNG VIỆC:
– Good communication skills in English/ Giao tiếp tiếng anh tốt
– At least one year of experience in a similar role/ Ít nhất 01 năm kinh nghiệm ở vị trí tương đương
– Able to work shift, night shift/ Có thể làm việc theo ca.
CÁCH THỨC ỨNG TUYỂN:
YÊU CẦU HỒ SƠ:
– English CV
– Certificate related applied position
Ứng viên vui lòng gửi CV trực tiếp về địa chỉ email: icpq.recruit@ihg.com với tiêu đề [Vị trí ứng tuyển]_[Họ và tên]
Hoặc nộp trực tiếp tại: Khu nghỉ dưỡng InterContinental Phu Quoc Long Beach Resort
Di động: 0919 290 709 (Ms Quanh – Phòng Nhân sự)
THÔNG TIN LIÊN HỆ:
InterContinental Phu Quoc Long Beach Resort
Bãi Trường, Dương Tơ, Phú Quốc, Kiên Giang
Số Điện Thoại: +84 297 397 8888
Email: info.icpq@ihg.com