RETAIL OUTLET OFFICER

JOB POSITION: RETAIL OUTLET OFFICER
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Be a part of a Top Employer & No.1 Best Work Place 2021 Company. Our stability helps you to work with the best. You will become a superstar with our brilliant development system and coaching culture. We always care about you, in not only work but also your health & well-being. Finally, engaging with supportive peers to bring you the best team ever.
Join our “Insanely Customer Centric” Team, become a Certified International Specialist and As One, we’ll deliver more excellence in a Digital world.
JOB DESCRIPTION:
YOUR TASKS
– Front line service point personnel who deliver various customer-focused services to drive sales and maximize profits for a retail establishment. Who work closely with Retail Supervisor to ensure sales targets are achieved
– Entailing fulfilling a range of customer service requirements to ensure customers have an enjoyable retail experience
– Receiving shipments face to face with customers at DHL Service points including recommendation, describing and demonstrating DHL products & services
– Promoting sales by employing cross selling and up selling techniques
– Involving overseeing the processing of debit/credit card transaction as well as collection of cash payments for product purchase
– Handling refunds or exchange for product returns. They also decide when to offer customers discounts on purchases
– Monitoring level of inventory stock displayed on shelves to facilitate restocking of out of stock items
– Being responsible for the overall cleanliness, upkeep and maintenance of a store
– Ordering new merchandise and ensure received items are properly displayed
– Escalating difficult customer complaints, as well as communicate other store issues to the Retail Supervisor to initiate resolution
– Balancing cash registers at the end of a shift and ensure sufficient change for the next shift
– Complying with established strategies to achieve sales objectives
– Building and maintaining positive trust relationship with customers
– Maintaining an up-to-date knowledge of products and services so as to effectively conduct sales.
JOB REQUIREMENTS:
YOUR PROFILE
Expected years of experience:
– At least 1 year experience in the field of sales and marketing
– Experience in sales/sales processes
– Knowledge and understanding of the Retail trade from a service perspective.
Qualifications:
– Retail sales candidates must have strong communication skills and work well with others
– They must also be courteous and efficient and maintain a tidy appearance
– College/university diploma and experience in sales
– A career in retail sales entails basic math and technology skills (experience on CCTV, internet, scanners, computer software/hardware…).
Retail Skills:
– Communication (Fluently both Vietnamese & English)
– Team Player
– Independent Worker
– Attention to Detail
– Cashier Experience
– Cleaning/ Organisation
– Product Knowledge
– Stocking/Inventory
– Helpfulness
– Microsoft Office (especially Outlook, Excel)
– Customer service skills, as well as communication and IT skills.
BENEFITS:
OUR OFFER
– Strong career support & lots of opportunities in an international environment
– Get professional training & coaching culture
– Respect & Results culture
– Supportive peers
– Multifarious benefit program from Global & Local
– Various engaging activities through Best Day Everyday – global program.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!
APPLY: https://careers.dhl.com/global/en/job/2100GTP/Retail-Outlet-Officer