CUSTOMER SUPPORT ENGINEER

JOB POSITION: CUSTOMER SUPPORT ENGINEER
PREPARING US FOR TOMORROW’S WORLD
You specialize in building and maintaining leading edge B2B2C solution built on world-class technology stacks that bring our unique vertical SaaS experience to Japanese, South-East Asia and more. Millions of people will be impacted by your contributions, which is demanding in terms of design and quality but also incredibly rewarding.
Why working in Manabie:
– International and remote-based team from Japan, Vietnam, Singapore, Philippines, Indonesia, etc.
– Growth environment with professional and highly skilled product teams e.g.ex Co-founders, ex-McKinsey, ex-BCG, ex-Recruit Group (Top OT company in Japan), ex-US Amazon, ex-Ogilvy, etc.
– Be a part of the journey of a high-growth startup and contribute to the digital transformation of education.
BENEFITS:
Perks:
– Probation: 2 months (100% full-time salary).
– Health Insurance package from Bao Viet.
– 13-months and Performance Bonus.
– 14 days Paid Leave Annually.
JOB DESCRIPTION:
Responsibilities:
– Diagnose and troubleshoot customer technical problems
– Resolve internal software technical issues
– Handle customer complaints
– Prepare reports on customer issues
– Write Support Documents
– Support integration, configuration our internal issue tracking system like Jira, Slack, Opsgenie with our monitoring tool.
JOB REQUIREMENTS:
Requirements:
– Data analysis – support engineers gather insights from multiple data sources and advocate for actions that benefit both the customer and business outcomes
– Writing skills – drafting technical documents, manuals, resolution steps, training materials, and technical support FAQs is a key responsibility of this role
– Communication skills – customer support engineers must communicate clearly to both technical and non-technical people
– Organization skills – be able to multitask and prioritize multiple support requests under time constraints, handle technical support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.
APPLY:
– Via link: https://manabie.breezy.hr/p/57c76929d44c-customer-support-engineer
– Or send via email: hr-ops.vn@manabie.com
CONTACT US:
Công ty TNHH Manabie Việt Nam
Địa chỉ: Tòa nhà Copac Square, Tầng 3, Số 12 Tôn Đản, Phường 13, Quận 4, Thành phố Hồ Chí Minh