EXPORT CUSTOMER SERVICE

JOB POSITION: EXPORT CUSTOMER SERVICE
JOB DESCRIPTION:
Key Responsibilities:
– Take ownership for business issues encountered by customer and act as a primary point of con-tact, be the Customer advocate internally
– Guide new and returning customers with end-to-end shipping services through the onboarding
– Support customer on E-commerce channels and applications leading to the improvements of customer satisfaction
– Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions by identifying and analyzing root causes as well means for pre-venting future occurrence
– Pro-active communication to customers on status of their shipments and pre-empt issues be-fore they become problems for the customers
– Engage customers in performance reviews to discuss agreed performance standards and expectations with objective to continuously do even better for them
– As part of Commercial Intelligence – build strong relationships with customers, gain an under-standing for their businesses, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence
– Ask for more business opportunities from customers
– Understand claims policy and its impact on company assets and handle with relevant desks to improve customer experience
– Understand and be familiar with local KPIs and act in line with set targets in co-ordination with internal stakeholders. Drive continuous improvements opportunities.
JOB REQUIREMENTS:
Requirement:
– Education – Bachelor Degree in Foreign trade (or related field)
– Experience customer service, sales or fresh graduates with outstanding results
– Customer oriented and result oriented with good in analysis and problem-solving skills to look be-yond the obvious and identify creative solutions
– Able to multi-task and adapt in the fast pace environment under high pressure
– Excellent communication skills and the ability to communicate confidently in both Vietnamese and English
– Proactive co-operation and CARE capabilities
– High sense of urgency
– Being careful and patience is required
– Energetic, Well-organized, Self-Initiated and good coordination skill
– Good computerized skills.
APPLY VIA EMAIL: binh.le@maersk.com and gia.la@maersk.com
CONTACT US:
Main office – Maersk Vietnam Ltd. as agents for Sealand Maersk Ho Chi Minh
Address: 54-56, Nguyen Trai Street, District 1, Ho Chi Minh City, Vietnam
Telephone: +84 28 5678 5804