CUSTOMER RELATIONSHIP OFFICER

JOB POSITION: Customer Relationship Officer – AquaEasy
COMPANY DESCRIPTION:
The Bosch Group is a leading global supplier of technology and services, in the areas of automotive and industrial technology, consumer goods as well as building technology.

The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in over 60 countries with over 375,000 associates all over the world.

In Vietnam, Bosch is currently active with eight business divisions: Automotive Aftermarket, Drive and Control Technology, Power Tools, Building Technology, Thermo technology, Packaging Technology, Two-Wheeler and Powersports and Sales Original Equipment.

Furthermore Bosch opened its first Software and Engineering Centre of Southeast Asia in Ho Chi Minh City and an Automotive R&D Centre, located in Ho Chi Minh City in July 2014.

For further information, please visit our website: www.bosch.com.vn
JOB DESCRIPTION:
– Build relationships with key employees among customers
– Support solution deployment at customers
– Train customers on the solution and products releases
– Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
– Apply maintenance and calibration processes for sensors and equipment
– Keep records of customer interactions, process customer accounts and file documents
– Create plans to address customers’ needs
– Advise clients on creating profitable processes
– Schedule regular meetings with customers to ensure they are satisfied
– Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.
JOB QUALIFICATIONS: 
– Min Bachelor’s Degree in Fisheries/Marine
– Preferably with 2 Years of relevant working Experience, especially in Shrimp Aquaculture Industry. Fresh graduates are welcome to apply
Customer oriented
– Like operational work
– Problem solving
– Passionate in Technology, especially in IoT (Internet of Things) and Digital Platform
– Proficient in written and speaking English
– Willing to relocated across the Mekong Delta
BENEFITS: 
– Committed 13-month bonus
– Collaboratively yearly performance bonus
– Meal & Parking allowances
– Premium insurance for employee and 2 family members
– Interesting Sport program
– Domestic and international training opportunity
– Career development program
– Good benefits of company activities, team building and year end party
– Opportunity to work in global projects of fast developing company and being a part of innovation team contributing initiative ideas to the hi-tech world.
APPLY: https://jobs.smartrecruiters.com/oneclick-ui/company/BoschGroup/publication/c0ede7b5-dec1-4253-b91f-8e46774d5e29?dcr_id=DCRA1&sid=0637ed77-6797-4422-8726-17bb7307ecd0
CONTACT US:
Bosch Vietnam Co., Ltd. – Ho Chi Minh
Floor 14, Deutsches Haus, 33 Le Duan Street, District 1, Ho Chi Minh, Vietnam
Phone: (84 28) 6258 3690
Fax (84 28) 6258 3692