RESERVATIONS AGENT – NHÂN VIÊN ĐẶT PHÒNG

JOB POSITON: Reservations Agent – Nhân Viên Đặt Phòng
JOB DESCRIPTION:
– Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
– Promote the Hotel’s (and ICHG generally) products and services
– Maintain a high level of product and service knowledge about all ICHG Hotels in your region
– Develop and maintain a regular pattern of sales calls
– Prepare and execute action plans which increase reservation sales and associated business
– Record and process reservations made by phone/fax/email
– Accept wait list reservations
– Process amendments to reservations such as extensions, early departures, etc
– Manage “no show” reservations by investigation and recording of same
– Record special billing arrangements for groups and conventions
– Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
– Maintain knowledge of special rates/ offers/ promotions
– Monitor reservation levels and inform Managers of current and future occupancy rates
– Prepare reports as requested (eg to travel agents, business houses etc)
– Prepare reservation sales reports
– Perform any other duties which may be assigned by the management from time to time.
JOB REQUIREMENT:
Required Skills
– Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
– Problem solving and organizational abilities
– Proficient in the use of computer
– Able to read and write English.
Qualifications
– High School or Vocational Certificate in Hotel Management, Business Administration, or related field.
Experience
– 1 year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience.
BENEFITS:
– Receive 100% salary during probation period
– Basic salary
– Average bonus from VND 2,000,000 – 4,000,000/month
– Rest and Relaxation Allowance every month, 3 or 6 months depends on job band
– Housing, 3 meals per day and bus provided
– Accident insurance from stating date
– Healthcare insurance after 6 month working for self and direct family members on length of service
– At least 14 days of annual leave per year
– Professional and International working environment
– Opportunities working at other IHG hotels/resorts in Vietnam and other countries.
APPLY:
Send CV to email: icpq.recruit@ihg.com
Or apply directly at: InterContinental Phu Quoc Long Beach Resort – Bai Truong, Duong To, Phu Quoc, Kien Giang
Phone Number: +84 297 397 8888 – Ext: 8238
Mobile: 0919 290 709 (Ms Quanh).