GUEST SERVICE AGENT – NHÂN VIÊN LỄ TÂN

JOB POSITON: Guest Service Agent – Nhân Viên Lễ Tân
JOB DESCRIPTION:
– Greets and assists all guests in a friendly and helpful manner at all times, while attempting to learn and use guest’s name at every opportunity
– Registers and rooms all arrivals according to established procedures
– Maintains intimate knowledge of departmental standards and procedures
– Performs check in, check out, room change procedures and ensures all data are fully entered correctly into the hotel systems in accordance with reservation
– Maintains cashier float and ensures accurate daily report of all money received/sent
– Cashes hotel guest’s personal and travellers checks and assists with currency exchange
– Keeps abreast of all modifications to accounting policies and procedures
– Responsible and attends to guest’s safety box use at all times
– Knowledgeable of all special promotion and procedures for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs
– Attends to guest complaints, inquiries and requests; escalates problems to supervisor/Assistant Manager if he/she is unable to assist
– Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
– Does everything possible to ensure that the guests depart the hotel with a high level of satisfaction
– When on night shift, checks night report and prepares morning report, along with all necessary preparations for guest arrivals
– Maintains comprehensive knowledge of standard reservation procedures including correct use of forms, reading telex, e-mail, messages, and how to interpret availability sources within the reservation systems
– Maintains exemplary deportment standards of behavior, appearance and attitude as expected in an IHG Brand
– Takes personal interest and pride to ensure that the guest service work area is kept clean and in an orderly state at all times
– Strives to maintain the high standards of the hotel for all guests with special attention to IHG Loyalty Program members and other VIP’s.
JOB REQUIREMENT:
1. Education:
– High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.
2. Service years in the field:
– 1-year experience in guest/customer service, or an equivalent combination of education and experience.
3. Knowledge and skills:
– Strong communication skills when interacting with others; demonstrated ability to effectively interact with customers, employees and third parties that reflects highly on the hotel, the brand, and the Company
– Able to read and write English
– Proficient in the use of Microsoft Office and Guest Services related System.
4. Language: English and Vietnamese
BENEFITS:
– Receive 100% salary during probation period
– Basic salary
– Average bonus from VND 2,000,000 – 4,000,000/month
– Rest and Relaxation Allowance every month, 3 or 6 months depends on job band
– Housing, 3 meals per day and bus provided
– Accident insurance from stating date
– Healthcare insurance after 6 month working for self and direct family members on length of service
– At least 14 days of annual leave per year
– Professional and International working environment
– Opportunities working at other IHG hotels/resorts in Vietnam and other countries.
APPLY:
Send CV to email: icpq.recruit@ihg.com
Or apply directly at: InterContinental Phu Quoc Long Beach Resort – Bai Truong, Duong To, Phu Quoc, Kien Giang
Phone Number: +84 297 397 8888 – Ext: 8238
Mobile: 0919 290 709 (Ms Quanh).