CUSTOMER SERVICE

JOB POSITION: CUSTOMER SERVICE
WHAT YOU WILL DO:
– Responsibility for customer need through chat, platform application, email, and call
– Manage large amounts of incoming inquiries
– Identify and assess customers’ needs to achieve satisfaction
– Build sustainable relationships and trust with customer accounts through open and interactive communication
– Provide accurate, valid and complete information by using the right methods/tools
– Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents.
– Follow communication procedures, guidelines and policies.
– Take the extra mile to engage customers.
MINIMUM REQUIREMENTS:
– 1 year experience in related field, fresh graduation are welcome
– Good in English, Mandarin is a plus
– Minimal Diploma from any major
– Proven customer support experience or experience as a client service representative
– Track record of over-achieving quota
– Strong phone contact handling skills and active listening
– Familiarity with CRM systems and practices
– Customer orientation and ability to adapt/respons to different types of characters
– Excellent communication and presentation skills
– Ability to multi-task, prioritize, and manage time effective.
APPLY: Fill in the information via the link: https://jetcommerce.com.vn/career/customer-services
Contact for details Email: hr@jetcommerce.com.vn
CONTACT US:
Global Jet Commerce Vietnam – Jet Commerce Vietnam, 33rd Lim Tower, 9-11 Ton Duc Thang St., Ben Nghe Wd., District 1, Ho Chi Minh City, Vietnam
Hotline: +84 28 7305 8678