CUSTOMER SERVICE

JOB POSITION: CUSTOMER SERVICE
JOB DESCRIPTION:
Customs Operations
– Guide and support all functions (Air, Ocean, Logistics, Energy Solutions, Marketing & Sales as well as ISPs).
– Liaise with customs authorities
– Support the functions and business units and monitor their operative tasks to ensure legal compliance with customs and other regulations
– Analyze breaches/irregularities, coordinate corrective actions with other functions (e.g. Products or Legal) and the BUs and take the lead for critical breaches (e.g. withdrawal of business critical licenses)
– Perform internal reviews of adherence to global and country standards as well as customer SOPs with regards to customs brokerage and related taxes at BU level
– Ensure compliance with global and country subcontractor management policies and procedures.
Subcontractor Management
– Ensure that the KPIs are being achieved by the subcontractors
– Work with suppliers to improve their service if KPIs are not being met
Sales Support
– Support Sales, Air, Ocean and Logistics functions in selling Customs Services by providing expert know-how in sales and tender processes.
JOB REQUIREMENTS:
– Knowledge of all relevant customs, foreign trade and respective fiscal- & tax regulations
– Functional know-how in air / ocean / logistics including overall understanding of business processes and independencies.
– Understanding of Company strategy and products.
– Fluent in English (other languages depending on the location)
– MS Office skills
– Profound knowledge of customs software
– CV should be in English.
APPLY:
Send CV to: minh.dang@vn.dsv.com
Title: Customer Service – [Full name]
Please submit CV in English only