Call Center Staff

MAIN RESPONSIBILITIES

• Shift-based working time, 1 day OFF per week: 7:00-15:30; 13:30-22:00
• Provide accurate and satisfactory answers to customer queries/ concerns via phone, email, webchat, livestream, Facebook, Zalo, Tiktok and other social media interactions within service level agreement
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Make follow-up calls to inform customers about further response or checking to make sure all their issues are successfully handled
• Follow communication “scripts” when handling different topics, understand and strive to meet or exceed call center metrics while providing excellent consistent customer service
• Keep records of all conversations in the call center database in a comprehensible way
• Complete all required training courses to expand knowledge and performance level
• Support stores and other departments in matters related to Customer Services
• Support Marketing team in calling customer when they are winner for lucky draw scheme
• Do survey via calling to better understand customer insight and behavior
• Help to train new employees and inform them about the company’s customer management policies
• Comply with the Company’s processes, procedures, regulations, and standards
• Do alignment about the individual KPIs with the direct line manager and ensure the target achievement
• Implement other tasks at line manager assigned.

REQUIREMENTS

• Bachelor’s degree
• At least 1 year of working experience in customer service or call center
• Effective listening and communication skills
• Willing to work with flexible time to meet the work requirements
• Pharmaceutical knowledge is a plus

OTHERS

• Location: Ho Chi Minh City
• Experience: 1 year
• Deadline: 31/07/2024
• Shift-work

Apply at Website: https://corp.pharmacity.vn/career/ssc-call-center-staff/

Operation Online Staff

MAIN RESPONSIBILITIES

• Shift-based working time, 1 day OFF per week.
  Shift 1: 7:00 – 15:30
  Shift 2: 13:30 – 22:00

• Check and process orders from customers.
• Check the availability of product in warehouse or store, approve the order on the system to deliver to client.
• Follow up with order to ensure it’s done and delivered as commit time.
• Work closely with shipping parties to handle order well.
• Report to Supervisor and Manager for any abnormality.
• Other duties assigned by Supervisor or Manager.
• Comply with the Company’s processes, procedures, regulations, and standards.
• Do alignment about the individual KPIs with the direct line manager and ensure the target achievement.

REQUIREMENTS

• Good command of MS. Office (word, excel, power-point), software such as AX, BI
• At least 01 year of working experience in an equivalent position
• Good at using computer/ software.
• Good at drawing up effective working plans.
• High responsibilities and good personal skills and teamwork skills.
• Willing to work under high pressures
• Willing to work with flexible time to meet the work requirements

OTHERS

• Location: Ho Chi Minh City
• Experience: 1 year
• Deadline: 31/07/2024
• Full-time

Apply at Website:  https://corp.pharmacity.vn/career/ssc-operation-online-staff/